Frequently asked questions

In this section you can find answers to the most frequently asked questions concerning eBanking.

If you want to know more about the requirements for using eBanking, see the Check your computer page.

SubjectContents
Log on and use of
Access ID
User ID, password, first log on, securitycard etc.
Log on and use of
e-Safekey
User ID, passwords, back-up copy etc.
Log on and use of ActivCardUser ID, access codes, use of ActivCard etc.
Daily use of eBanking Transactions, transfers, standing orders, direct debit etc.
eBanking on your computer Browser settings, installation of e-Safekey, updates etc.


Important Information
Please refer to our Disclaimer section to read important information about us and our website.